Description:
As a member of the operation team, the operations agent will take care of the post-sales services of the reservation coming from customers, travel agents and other marketing partners. The operation agent could also support the sales team if required.
Main tasks:
- Reserve land portion with our partner at destination
- Reserve and manage cruise reservations
- Reserve flights via our partners, SABRE, SIREV or via consolidators
- Prepare and send travel documents to customers and travel agents
- Manage post-sales requests coming by email, phone or in person
- Collaborate with the management team to improve the processes in place
Requirements:
- 2 years of experience in customer services (essential)
- At least 1 year of experience in the travel industry (an asset)
- Experience in a similar position (an asset)
- Bilingual (excellent English and functional French spoken and written)
- Essential computer experience on Word and Excel software
- Experience with travel software as SABRE, SIREV and PC VOYAGE (an asset)
Qualities:
- Reliable, autonomous, good sense of initiative and ability to learn quickly
- This multitasking job requires diligence and efficiency
- Dynamic, sociable and enjoy working as a team
- Passionate about traveling and visited several destinations around the world, especially our destinations offered on http://www.wingbuddy.com (an asset)
- Motivated to join a growing tour operator and willing to contribute actively to the progress and success of the company.
Salary:
- To be discussed based on experience
- Higher than the industry standard
Other perks:
- Highly competitive Salary + Annual Bonus based on personal performance.
- Collective Insurance
- 3 weeks of vacations
Start Date: As soon as possible (to be discussed)
Job Type: Full-time
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Disability insurance
- Extended health care
- Life insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
Experience:
- Travel Agents: 1 year (preferred)
- Customer service: 2 years (required)
Language:
- French
- English (mandatory)
